Cancellation & Booking Policy

1. Arrival
If you could please arrive a minimum of 5 mins before your class to ensure everything runs on time. We understand that sometimes it can't be helped — depending on how far into the beginning of the class we are and if it is safe to do so, we will allow you to join the class. If you are too late or we feel it is unsafe for you to participate, then the class will not be refunded.

2. What do I need?
While grip socks are preferable, normal socks will do, as we can supply grip mats where needed. Please bring a bottle of water — some refreshments are also available in the studio, so please help yourself.

3. Cancellations or no-shows
Please allow 24 hours to cancel or reschedule a class — no refunds will be available after this point. To cancel or reschedule your class, please email or text the studio, and we will get back to you.

4. How to book
While we would love to be able to accept walk-ins, this just isn't possible. Please make all bookings through our website. If you're not sure what to book or have any queries, please email or text the studio and we will get back to you as soon as we can.

Contact the Studio
Email: info@pilatesbythelake.co.uk
Phone number: TBC